Fuel Assistance, also known as the Low Income Home Energy Assistance Program (LIHEAP), is a government program that helps low- income families and individuals pay their heating bills during the winter. Fuel assistance is for low-income tenants and homeowners, and eligibility is based on the household's gross annual income. Renters may also receive fuel assistance even if their heat is included in the rent.
Who to Contact
Fuel Assistance Applications will now be collected by their applicable departments:
For Town of Burlington Residents (under 55 years), contact Youth and Family Services at 781-270-1961.
For Town of Burlington Seniors (55 years and older), contact the Council on Aging at 781-270-1950.
For United States Veterans of the Armed Forces (regardless of age), contact Veteran Services at 781-270-1959.
Prior to November 1, 2023, please call Community Teamwork directly for further assistance: 45 Kirk Street 2nd Floor Lowell, MA 01852 Phone: 978-459-6161
Renewal applications are also handled by Community Teamwork, directly.
Eligibility & Amount Granted
The amount of fuel assistance received depends on income, housing status, and heating costs. Recipients of State Fuel Assistance are also eligible for discounted rates on their electric and gas utility bills. Additionally, residents may be eligible for weatherization services, heating system repairs, and Citizens Energy heat assistance programs.
Fuel assistance payments for actual usage or fuel delivery are made directly to the heating vendor for primary energy needs from November 1st to April 30th, except when cost of heating is included in the rent.
Initial Applications will be available starting November 1, 2023 by appointment only (see who to contact above to set an appointment).
Please inform our office if you need to cancel your appointment at least 24 hours in advance. Not keeping your appointment without communication of cancelation will result in you having to go to the fuel assistance office in Lowell to fill out your application.
You may also see a break down of items needed for your initial application under the fuel assistance tab and click "initial"